The era of digital information has caused great changes in everything that touches. The ways of doing politics, of enforcing laws and of offering services to citizens have also created a new paradigm of governance: digital government . But what is it, what does it consist of?

Democratization and empowerment of citizens
Since the Internet began to be Art Director Email List part of people’s daily lives, the digitization of all aspects has made access to services , information, communication and even unique job offers available to the majority . It has proved to be the tip of the spear of the ideas of democracy, because never before has the population of any country had such equal opportunities.

Talking about democracy, however, leads one to think about current governments. Once the information and access have been opened for all, what role should the government assume? This is where the idea of ​​a government capable of responding to this evolution arises. A government that incorporates information technologies and optimizes the use of electronic communication channels.

How a digital government is built
The first approach to their formation is the change of internal structures; However, modifying government systems and all the infrastructure under which they operate leaves aside the objective of this new way of working: citizens.

So, following the precept of Steve Jobs to be based on the needs of users, has been formulated the creation of an open government to accommodate all citizens in the way they access public services and are part of the political decisions.

This opening focuses on three blocks:

1. Trust It involves the empowerment of the citizenry whenever they can participate in an open manner in decisive issues for the development of a country. Furthermore, in order for this power to be enforced, the dialogue must be bilateral and make use of transparency as the maximum instrument of public credibility, allowing total access to government data.

2. Well-being One of the great enemies of democracy, pointed Aldous Huxley in the 50s, is the formation of bureaucracies. These were grouped in such a horizontal and vertical way that access to procedures and services was increasingly limited for users and it was difficult to reach the person in charge.

The accessibility model of a digital government considers the welfare of citizens from this point of view. With the generation of attention and completion of procedures online , increases the quality of service, competitiveness and the mission of the government, which is to serve the governed, fulfills its work to facilitate the lives of citizens.

3. Efficiency. In terms of intelligence, digital governments are more effective. This requires the use of ICTs, the design of new policies based on the veracity of tests open to the public and more objective decision making based on data.

Direct improvements of digital government
Apart from carrying out online procedures, there are many other advantages for citizens of countries where there is a digital government.

1. The first of these is the possibility of creating proposals or voting for them to be applied or reversed. A current example of this type is the generation of a Mexican block chain , which involved, among its tests, the execution of the first fully digital public tender.

2. Another advantage is the possibility of exposing complaints directly and immediately , both to improve services and structure and to give greater weight to the voice of citizens.

3. Finally, another advantage, perhaps the most relevant, is related to online procedures. It consists of the access by the users to their financial information and their money properly, in such a way that with a digital identity payments of all kinds can be made with a single click, with total security and immediately.

The vanguard in digital government
Many Latin American countries, such as Uruguay or Colombia, are at the forefront in the development of their digital governments. However, at the international level, the D5 group was formed several years ago, where the main pioneers of this type of infrastructures came together to offer their advances to the world community.

Estonia, Israel, New Zealand, South Korea and the United Kingdom formed this group. Of these nations, it is Estonia that leads the baton with specialized programs in the digitization of its services implemented since 2000 and which, in a vanguard vision, have led to investing in computer education for children who learn to program in their schools.

Estonia was the first country to recognize access to the Internet as a basic human right. As soon as you set foot in your capital, Tallinn, it seems that we are a few years ahead of the rest of the world. There is Wi-Fi network open to the entire population and many of the common services of the street, such as parking meters or taxis, can be paid digitally, just by using the cell phone.